Peak Saunas – Limited Warranty Policy

Welcome to Peak Saunas. We are committed to providing premium wellness products built to last. This Limited Warranty outlines your rights and responsibilities, what is covered, what is not covered, how to make a claim, and how your rights are protected under New Zealand consumer law.

 

1. What’s Covered

Peak Saunas warrants that its products are free from defects in materials or workmanship that materially impair the product’s function during the warranty period set out below, provided they are:

• Installed by qualified professionals
  
• Maintained according to Peak Saunas’ instructions
  
• Used for their intended residential or approved commercial purpose
  

Covered defects include:

• Structural failures in saunas and ice baths
  
• Malfunctions in electrical components
  
• Manufacturing faults from the date of delivery
  

Defect means a failure due to faulty manufacturing or material composition that affects the safe and functional use of the product.

 

2. Warranty Periods

Product	Structural Warranty	Electrical / Components
Wooden Ice Baths	3 Years	1 Year
Outdoor Saunas	3 Years	1 Year

 

This is a parts-only warranty. Labour, freight, installation, disassembly, or removal costs are not covered.

 

3. Commercial Use Warranty

For products used in commercial environments (gyms, rentals, wellness studios), warranty coverage is 25% of the standard period unless otherwise agreed in writing.

At the time of purchase, commercial purchasers must acknowledge in writing that the Consumer Guarantees Act 1993 (CGA) does not apply to business-related transactions, per section 43 of the Act.

 

4. What’s Not Covered

This warranty does not cover:

• Damage due to incorrect, unqualified, or non-compliant installation
  
• Environmental effects including UV damage, frost, mould, or corrosion from neglect
  
• Cosmetic wear and tear, natural timber variations, knots, warping, or fading
  
• Improper use, failure to maintain, or misuse
  
• Use of unauthorised accessories or chemicals (e.g. chlorine in chillers)
  
• Sand, grit, or contaminants entering pumps or electrical systems
  
• Power surges, incorrect voltage, or unregulated power sources
  
• Alterations or modifications from the product’s original design
  
• Damage in transport after initial delivery to customer
  
• Exceeding safe operating temperatures (typically 95°C)
  
• Damage from rodents, termites, flooding, or ground movement
  
• Products purchased second-hand, as demos, or through clearance sales
  
• Consequential loss or third-party liability from product use
  

These exclusions only apply where the excluded event caused or contributed to the failure or damage. This warranty does not override your rights under New Zealand law.

 

5. Customer Responsibilities

To maintain your warranty coverage, you must:

• Use only Peak Saunas - approved components, filters, and accessories
  
• Install the product on a stable, level, and suitable foundation
  
• Change water filters every 1–3 months as appropriate
  
• Keep the system free of sand, debris, and chemicals
  
• Treat external timber regularly (e.g. with CD50x or equivalent)
  
• Cover outdoor saunas when not in use
  
• Maintain ventilation for electrical systems
  
• Clean with mild products (e.g. water and vinegar only – no harsh chemicals)
  
• Use towels in saunas and avoid entering soaking wet
  
• Seal outdoor infrared saunas using a waterproofing sealant (e.g. Sika Clear MS)
  
• Comply with all product manuals, care guides, and safety recommendations
  

Failure to adhere to these responsibilities may limit or void warranty coverage, but only where such failure results in or contributes to the fault.

 

6. Important Installation & Safety Information

• All electrical installation and disconnection must be completed by a licensed electrician, compliant with the NZ Electrical (Safety) Regulations 2010 and AS/NZS 3000 standards.
  
• Proof of qualified installation may be required to validate a warranty claim.
  
• Improper electrical work will immediately void the warranty.
  

 

7. Repairs, Replacements & Credit

If a product is found to be faulty:

• Peak Saunas may offer a repair, replacement, or refund, depending on the severity of the issue
  
• If the model is discontinued, a store credit for the original purchase price may be offered
  
• Products must be clean, drained, and safe to handle before return
  
• Return freight, disassembly, and reinstallation costs are not covered unless required under the CGA
  

Under the Consumer Guarantees Act, a substantial failure entitles the purchaser to choose between a replacement, refund, or repair.

 

8. Limitation of Liability

To the fullest extent permitted by New Zealand law:

• Peak Saunas is not liable for any indirect, special, incidental, or consequential damages, including lost income or business
  
• We are not liable for site costs, including installation, removal, or building modifications
  
• Nothing in this warranty excludes liability for personal injury, death, or property damage caused by Peak Saunas’ negligence or product defect
  

 

9. Compliance with Local Regulations

Customers are responsible for ensuring the product complies with local:

• Building or resource consents
  
• Fencing, drainage, or pool safety rules
  
• Electrical safety inspections
  
• Weight-bearing load requirements
  

Peak Saunas is not responsible for costs or issues related to:

• Site preparation
  
• Council refusals or consents
  
• Accessibility for delivery or servicing
  
• Site non-compliance or obstructions

Force Majeure / Acts of God:

Peak Saunas shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to Acts of God, natural disasters (earthquakes, floods, fires, storms), war, terrorism, civil disturbances, pandemics, or government actions.

 

10. How to Make a Warranty Claim

To lodge a warranty claim, please:

1. Email peaksaunasnz@gmail.com within 7 days of discovering the issue
   
2. Include the following:
   
• Full name and order number
  
• Product name/model
  
• Clear description of the issue
  
• Supporting photos or video
  

3. We will respond within 3–5 business days with next steps
   

If your claim is accepted, we may:

• Ship replacement parts
  
• Arrange a product return and repair
  
• Issue a store credit or partial/full refund
  

 

11. Out-of-Warranty Support

Even after your warranty period ends, we’re happy to assist with:

• Spare parts
  
• Installation guidance
  
• Repairs (where feasible)
  
• Remote troubleshooting
  

Contact us to see how we can help.

 

12. Governing Law & Dispute Resolution

• This warranty is governed by the laws of New Zealand
  
• Any disputes will be subject to the exclusive jurisdiction of New Zealand courts
  
• Before legal action, both parties agree to attempt resolution through good faith negotiation
  

 

13. Consumer Guarantees Act Statement

For residential purchases, this warranty operates in addition to your rights under the Consumer Guarantees Act 1993 (CGA).

For business purchases, where the product is acquired for commercial purposes, you agree under section 43 of the CGA that statutory guarantees do not apply.